Contact Us

PT Straits Futures Indonesia

Gold Coast Office, Eiffel Tower, Level 1 Unit C
Jalan Pantai Indah Kapuk
Jakarta 14470, Indonesia

Customer Care
Feedback/Complaint
Customer Complaint Procedure:
  • The Customer submits a complaint via email or telephone.
  • The Customer completes the online complaint form on the website and uploads the required information and supporting documents, including the chronology or description of the complaint, the Customer’s identity, proof of fund transfer, and a special power of attorney (if complaint is submitted by a proxy).
  • After the complaint is verified and approved by the Commodity Futures Trading Regulatory Agency (CoFTRA), the complaint is handled at the Futures Broker level through a deliberation process to reach a consensus.
  • The complaint handling process shall be completed within a maximum period of 21 (twenty-one) working days from the date of CoFTRA’s approval.
  • If no consensus is reached, the dispute resolution process shall proceed to Mediation at the Futures Exchange.
  • If the parties fail to reach an agreement through Mediation, the dispute may be resolved through the Commodity Futures Trading Arbitration Board (BAKTI).
  • The results of the complaint handling process are reported to CoFTRA.

Get in touch with Straits Futures






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    HEADQUARTERS

    Straits Financial Group
    (A Member of the CWT Group)

    9 Temasek Boulevard
    #28-02 Suntec Tower Two
    Singapore 038989

    Tel: +65 6672 9669
    Fax: +65 6672 9670

    AMERICA AND EUROPE

    United States
    Straits Financial LLC
    (A Member of the CWT Group)

    311 S. Wacker Drive
    Suite 980
    Chicago IL 60606

    Tel: +1 312 462 4499
    Fax +1 312 461 1003

    ASIA

    Singapore
    Straits Financial Services Pte Ltd
    (A Member of the CWT Group)

    9 Temasek Boulevard
    #28-02 Suntec Tower Two
    Singapore 038989

    Tel: +65 6672 9669
    Fax: +65 6672 9670

     

    China
    Straits Commodity Merchant Limited
    (A Member of the CWT Group)

    Room 1101 Hongjia Building
    No. 388 Fushan Road
    Pudong District, Shanghai
    China 200122

    Tel: +86 21 6168 1931
    Fax: +86 21 6168 1938